Eway Payment Issue

Incident Report for aXcelerate

Resolved

The fix for this issue has been successfully deployed and payments can now be processed.

We thank you for your patience in this matter.
Posted Aug 22, 2024 - 14:18 AEST

Monitoring

A fix for this issue has been implemented and we are monitoring the results.
Posted Aug 22, 2024 - 12:25 AEST

Identified

A resolution for this issue has been developed and will be implemented shortly. We appreciate your patience while the fix is rolled out.
Posted Aug 22, 2024 - 11:48 AEST

Investigating

We are investigating an error for manual Eway payments. Users are prompted to sign in to Eway when processing a payment in the admin portal.
Posted Aug 22, 2024 - 11:22 AEST
This incident affected: External Integration.