All Systems Operational

About This Site

Welcome to aXcelerate's home for system status information and notifications. Event information for any system maintenance window, downtime, or degraded system performance will be found here with up-to-date information about what and when things are happening

Uptime over the past 90 days. View historical uptime.
aXcelerate Production ? Operational
90 days ago
100.0 % uptime
Today
aXcelerate Staging ? Operational
90 days ago
100.0 % uptime
Today
Reporting System ? Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Online Assessments Operational
90 days ago
99.97 % uptime
Today
Learner Portal ? Operational
90 days ago
100.0 % uptime
Today
Support services Operational
External Integration Operational
90 days ago
100.0 % uptime
Today
Information Security Related Topics ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 3, 2024
Investigating Known Issue with Assessment Enrolments Not Being Displayed on Class Enrolment Page
Resolved - Our team have deployed a fix across the system and this is now resolved.
May 3, 16:49 AEST
Identified - The cause of this issue has been identified and a fix is being rolled out across the clusters. Further updates will be provided as soon as possible.
May 3, 16:14 AEST
Investigating - Our team are currently investigating a known issue with online assessment icons not being displayed on the student class enrolment page. Updates will be provided as new information becomes available.
May 3, 15:22 AEST
May 2, 2024
Staging Refresh - Thursday 2 May
Completed - The scheduled maintenance has been completed.
May 2, 17:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 08:30 AEST
Scheduled - Snapper - Done
Burleigh - Done
Wurtulla - Done
Kirra - In Progress
Currumbin -
Mudjimba -
Stradbroke -
Greenmount -
Apr 26, 08:02 AEST
May 1, 2024

No incidents reported.

Apr 30, 2024
Support Services Impacted
Resolved - This incident has been resolved.
Apr 30, 16:07 AEST
Investigating - Due to an internal system issue at the aXcelerate Head Office, our phone and live chat support services are currently unavailable. The aXcelerate platform will continue to operate unaffected. Please submit a support request via our Help Centre if you require assistance. We apologise for the inconvenience this may cause.
Apr 30, 15:14 AEST
Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024
System Slowness Detected - Greenmount
Resolved - We have continued to monitor the system following corrective actions. The system has now returned to normal operating conditions and this issue has been resolved.
Apr 23, 13:56 AEST
Monitoring - We have taken action and the system performance has stabilised. We will continue to monitor for the next hour.

We thank you for your understanding in this matter.
Apr 23, 13:26 AEST
Investigating - We are currently investigating an issue affecting system performance on the Greenmount cluster. This item is under investigation and we will provide further information as soon as possible.
Apr 23, 12:47 AEST
Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

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