System Performance Issue

Incident Report for aXcelerate

Resolved

This incident has been resolved.

Posted Mar 24, 2020 - 16:55 AEST

Monitoring

The system has stabilised and we are monitoring the situation.

Posted Mar 24, 2020 - 14:00 AEST

Investigating

We have received reports of slower than expected system performance. We have identified slower than expected performance from the production database which is affecting the aXcelerate application. This is due to a combination of a heavy workload and several long-running requests. We will provide an update as information becomes available.

Posted Mar 24, 2020 - 13:46 AEST

This incident affected: aXcelerate Production.