All Systems Operational

About This Site

Welcome to aXcelerate's home for system status information and notifications. Event information for any system maintenance window, downtime, or degraded system performance will be found here with up-to-date information about what and when things are happening

aXcelerate Production ? Operational
90 days ago
99.99 % uptime
Today
Reporting System ? Operational
90 days ago
99.88 % uptime
Today
aXcelerate Workflow Operational
90 days ago
100.0 % uptime
Today
aXcelerate Staging ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Feb 28, 2020

No incidents reported today.

Feb 27, 2020
Resolved - This incident has been resolved.
Feb 27, 14:14 AEST
Monitoring - We have identified slower than expected performance from the production database which is affecting the aXcelerate application. This is due to a combination of a heavy workload and several long-running requests. We are monitoring the database load along with which requests are having the biggest effect and will determine the most appropriate solution to restore the system to its regular performance levels.
Feb 27, 13:50 AEST
Investigating - We have received reports of slower than expected system performance and are currently in the process of investigating.
Feb 27, 13:44 AEST
Feb 26, 2020

No incidents reported.

Feb 25, 2020

No incidents reported.

Feb 24, 2020

No incidents reported.

Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 21, 2020

No incidents reported.

Feb 20, 2020
Resolved - We have added a series of database optimisations to lower the risk of this issue occurring again. We will continue to monitor the performance of the overnight job. We are also planning to upgrade our reporting database server to a newer generation server in the near future.
Feb 20, 17:07 AEST
Update - The Warehoused reports are now enabled. Unfortunately, unit enrolment warehoused reports are still not available. We are now investigating further to find the cause of this issue.
Feb 20, 15:48 AEST
Update - The automated job that produces the warehoused reports had an issue this morning where the last step of the job simply would not complete. This final step creates data for any warehoused report that relates to Unit Enrolments. We have now rolled back this last step, rebooted the database server and we are attempting to run this step again. If it works correctly, it should take approximately 90 minutes.
If this issue reoccurs, we will abort and turn on the warehoused reports for all reports that do not require this data.
Feb 20, 13:21 AEST
Update - We are continuing to investigate this issue and will provide you with updates as they become available.
Feb 20, 10:56 AEST
Identified - The automated job that allows our warehoused reporting system to operate has hit a snag overnight whilst aggregating the data. This will take time to run and we expect the warehoused reports will not be available until later today.
Feb 20, 08:46 AEST
Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.