All Systems Operational

About This Site

Welcome to aXcelerate's home for system status information and notifications. Event information for any system maintenance window, downtime, or degraded system performance will be found here with up-to-date information about what and when things are happening

aXcelerate Production ? Operational
90 days ago
99.99 % uptime
Today
Reporting System ? Operational
90 days ago
99.92 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Online Assessments Operational
90 days ago
99.99 % uptime
Today
aXcelerate Staging ? Operational
90 days ago
100.0 % uptime
Today
aXcelerate Support Operational
Learner Portal ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 19, 2021

No incidents reported today.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021
Resolved - Warehoused reporting is now online
Jun 12, 12:31 AEST
Monitoring - We expect the reports to come back online in approximately 90 minutes
Jun 12, 10:56 AEST
Identified - The warehoused reports will be offline this morning. The issue has been resolved and we're waiting for the report job to complete. This is unrelated to the scheduled maintenance on the primary database last night.
Jun 12, 09:21 AEST
Jun 11, 2021
Completed - The scheduled maintenance has been completed.
Jun 11, 23:50 AEST
Verifying - Database updates have completed and we're running some final checks. aXcelerate will be back online shortly
Jun 11, 23:37 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 22:05 AEST
Scheduled - We will be undergoing maintenance on our primary production database this evening. aXcelerate will be unavailable for approximately 2 hours.
We will provide updates via this page as we progress
Jun 11, 21:59 AEST
Resolved - The Support Live Chat is now operational. We appreciate your patience while the issue was resolved.
Jun 11, 09:49 AEST
Investigating - Our Support Centre Live Chat is currently unavailable due to an issue with Zendesk. If you require support, please submit a support request via the Support Centre, or give us a call on (07) 3215 8888.
Jun 11, 09:24 AEST
Jun 10, 2021
Resolved - We have resolved the issue affecting both Learners and Administrators attempting to access Online Assessment features, and will continue to monitor the situation.
Jun 10, 10:15 AEST
Investigating - We are investigating an issue affecting both Learners and Administrators attempting to access Online Assessment features.
Jun 10, 10:13 AEST
Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.