SCORM Performance issue

Incident Report for aXcelerate

Resolved

This incident has been resolved.

Posted Mar 17, 2020 - 12:53 AEST

Update

We are continuing to monitor for any further issues.

Posted Mar 17, 2020 - 12:49 AEST

Monitoring

We have introduced some fixes including increasing the size of the SCORM database and we are now monitoring the results of this update.

Posted Mar 17, 2020 - 12:47 AEST

Update

Accessing SCORM packages continue to experience performance issues. The team is continuing to investigate in order to find a resolution for this as soon as possible.

Posted Mar 17, 2020 - 12:24 AEST

Update

We are continuing to investigate this issue.

Posted Mar 17, 2020 - 11:31 AEST

Investigating

We are currently investigating an issue with our SCORM server which is causing SCORM packages to either timeout or load slowly when accessed.

Posted Mar 17, 2020 - 11:10 AEST

This incident affected: aXcelerate Production.